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CO-LOCATED EVENTS

Speaker

Susan Hayes

General Manager, Delta Air Lines

Responsibilities include communications, measurement and platform strategy for Delta Corporate Communications. Oversee an extremely talented team providing a broad array of contributions, including content creation, editing, usability, measurement and platform support. Provide leadership for Deltanet, Delta's enterprise-wide intranet and Delta's News Hub, serving a worldwide media audience.

COMMUNICATIONS PLATFORMS: Responsible for Delta's award-winning intranet, and the delivery of world-class communication experiences to Delta’s 260K employees, contractors and retirees. Manage Delta's News Hub, a comprehensive content delivery platform targeted to media.

ANALYTICS AND REPORTING: Provide the strategy, and manage the team who handles measurement, analytics and reporting for Delta's Corporate Communications systems. Delta's intranet is the recipient of the Nielsen-Norman "2018 Top Ten Intranets in the World" award.

PLATFORM GROWTH STRATEGIES: Establish strategy and priorities for matrix Information Technology (IT) support organization; directly manage the team responsible for the design, layout, business writing, search engine optimization (SEO) and content management for Delta’s intranet.

CONTENT AND USABILITY: Develop promotions, product launches and work with various business units to deliver communications supporting consistent corporate messaging and brand goals.

Oversight for the creation of internal and external communications for crisis communications, operations, pay and benefits, reductions-in-force, global expansion, technology updates, facilities changes, outsourcing and product launches.

One of the four original founding members of Delta’s social media team tasked with the development of Delta’s enterprise social media strategy.

Provided communication strategy and media support to Senior Vice-President of Airport Customer Service – Delta’s largest employee division (17,000) prior to existing position.

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Company

Delta Air Lines

delta.com
Delta Air Lines serves more than 180 million customers each year. In 2018, Delta was named to Fortune’s top 50 Most Admired Companies in addition to being named the most admired airline for the seventh time in eight years. Additionally, Delta has ranked No.1 in the Business Travel News Annual Airline survey for an unprecedented seven consecutive years. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 309 destinations in 53 countries on six continents. Headquartered in Atlanta, Delta employs more than 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft. The airline is a founding member of the SkyTeam global alliance and participates in the industry’s leading transatlantic joint venture with Air France-KLM and Alitalia as well as a joint venture with Virgin Atlantic. Including its worldwide alliance partners, Delta offers customers more than 15,000 daily flights, with key hubs and markets including Amsterdam, Atlanta, Boston, Detroit, Los Angeles, Mexico City, Minneapolis/St. Paul, New York-JFK and LaGuardia, London-Heathrow, Paris-Charles de Gaulle, Salt Lake City, São Paulo, Seattle, Seoul, and Tokyo-Narita.
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Colocated with
Intranet Reloaded Nordic 2025 is part of the Event Series. You can find more events here.
Date
September 29 – 30, 2025
Location
Radisson Blu Scandinavia Hotel
Amager Boul. 70
2300 Copenhagen
Phone
+49 (0)30 52 10 70 3 0
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