As internal engagement & communication becomes more dynamic and complex, finding the right platform and governance structure is key to ensuring clarity, collaboration, and employee engagement. This presentation explores the journey of transitioning from One-way Content Platform to a Microsoft-based intranet ecosystem. With a focus Internal Engagement Channels, the session will dive into how communication standards, content governance, and digital behavior are being redefined. Learn how UNHCR approached internal engagement through structured publishing rules, intelligent channel selection, and clear guidelines for communication across platforms. Discover how one-way announcements, knowledge-sharing, and collaborative workstreams are aligned to the right tools-and how change is managed in a fast-evolving Microsoft environment. From stakeholder alignment to requirement screening, and from workshops to adoption strategies, get a behind-the-scenes look at what it takes to sunset one platform and build a modern, people-centric digital workplace on another. In this session you will learn

• How to structure and govern communication across Internal Engagement Platforms to match the right message with the right audience.
• How to plan, execute, and communicate a major platform switch—from old to new—while retaining important content and boosting engagement.
• How to drive user adoption with knowledge & capacity building, stakeholder involvement, and clearly defined usage rules for different internal channels.