Olivier Simah

Speaker

Olivier Simah

Chief, Global Support & Capacity Building, United Nations Development Programme

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Session

Understanding user needs — how to get them where they need to be more efficiently?

Case Study

Tuesday, September 30

04:10 pm - 04:40 pm

Live in Copenhagen

Less Details

What is the purpose of an intranet? Every company and every stakeholder will likely have a different answer. For us as support team, the purpose is to make sure the users leave it as soon as possible, because they achieved what they were looking for. But how do we make it happen? In this session you will learn

How to make sure users find information easily?
How to understand the needs of the users and act based on these insights?
Accessible, simple, user-friendly – is it realistic for an intranet?

Presentation

Company

United Nations Development Programme

http://www.undp.org

The United Nations Development Programme works in nearly 170 countries and territories, helping to achieve the eradication of poverty, and the reduction of inequalities and exclusion. We help countries to develop policies, leadership skills, partnering abilities, institutional capabilities and build resilience in order to sustain development results.