Rolling out Microsoft Copilot is just the beginning.

The real challenge lies in building adoption that lasts, reshaping work habits, and ensuring Copilot becomes more than just another unused tool. In this session, Joan shares how her team tackled the post-launch reality—through behavior change, embedded support, and a people-first change management strategy that aims to lead to real business impact. In this session you will learn

• What does it take to move from pilot to real results?
• How do you make adoption stick—so it’s not just an IT launch, but a business-owned transformation?
• What are the invisible blockers that stall adoption—and how to tackle them?
• How do you balance two tracks: general enablement for all users and deep, impact-led engagement to benefit business needs?