This case study centres around the development and implementation of a crisis management playbook, serving as a comprehensive guide for handling high-probability, high-impact scenarios. The playbook outlines responsibilities, actions, internal and external communication strategies, and ensures employee readiness to respond effectively.
In this presentation you will learn:
- How can we gauge the effectiveness of our crisis management playbook in preparing for and responding to high-impact scenarios?
- How do we ensure clear communication of roles and responsibilities outlined in the playbook?
- How does the playbook guide internal and external communication during a crisis?
- What strategies can we use to integrate lessons learned from past incidents into the playbook for ongoing improvement?
&nsbp;
